Knowledge and skills that will be awarded by this course.
Why should I take this course?
By completing this course, you will avail yourself of the opportunity to gain a thorough knowledge and understanding of the key aspects of customer service and become confident in handling inquiries, complaints, and communications.
What resources will I need for this course?
An internet enabled device, a writing pad with a pen (to take notes) and a PushCV account.
What is the most useful thing I'll learn if I take this course?
After completing this course the learner will be able to:
- Apply the fundamental aspects of customer service in a business
- Communicate and collaborate with customers using efficient communication processes; and
- Obtain customer feedback to continuously refine a customer service program
Curriculum (Course Modules)
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