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Basic Customer Service
Providing excellent customer service is essential to the long term viability of every business. This course introduces the fundamental elements of customer service and explains how they can be applied in any organization and is ideal for business managers, business owners and entrepreneurs who wish to learn how to implement an effective customer service program in their organization. 

55 mins (self-paced)   |   3,501 students enrolled
FREE
You will not be billed to complete this course. This course has 3 modules.
Join other 3,501 students taking this course now.
After you complete this course, you can decide to get the new verified certificate (signed and stamped), which will be delivered to your home or office anywhere in Nigeria for only ₦3,500


Knowledge and skills that will be awarded by this course.
Why should I take this course?

By completing this course, you will avail yourself of the opportunity to gain a thorough knowledge and understanding of the key aspects of customer service and become confident in handling inquiries, complaints, and communications.

What resources will I need for this course?

An internet enabled device, a writing pad with a pen (to take notes) and a PushCV account.

What is the most useful thing I'll learn if I take this course?

After completing this course the learner will be able to: 

- Apply the fundamental aspects of customer service in a business
- Communicate and collaborate with customers using efficient communication processes; and
- Obtain customer feedback to continuously refine a customer service program




Curriculum (Course Modules)



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