|Job Title||Customer Service Representative|
|Organisation||Lade floren INC|
|Experience||2 - 5 years|
|Minimum Qualification||University Degree B.SC or B.A|
|Application Closes||Wednesday, 20 February 2019|
DetailsJob Title : Customer Service Representative
Company : Lade Floren INC
Location : ABUJA
Applications to be Forwarded to : firstname.lastname@example.org
Application End Date: 28-02-2019
- Answering or making calls to clients to learn about and address their needs, complaints, or other issues with products or services.
- Responding efficiently and accurately to callers, explaining possible solutions, and ensuring that clients feel supported and valued.
- Engaging in active listening with callers, confirming or clarifying information and diffusing angry clients, as needed.
- Building lasting relationships with clients and other call center team members based on trust and reliability.
- Utilizing software, databases, scripts, and tools appropriately.
- Understanding and striving to meet or exceed call center metrics while providing excellent consistent customer service.
- Making sales or recommendations for products or services that may better suit client needs.
- Taking part in training and other learning opportunities to expand knowledge of the company and position.
- Adhering to all company policies and procedures.
- Exceptional customer service, active listening, and verbal and written communication skills, professional phone voice.
- Understanding of company products, services, and policies.
- Proficiency with computers, especially with CRM software, and strong typing skills.
- Ability to ask prying questions and diffuse tense situations.
- Strong time management and decision making skills.
- Adaptability and accountability.
- Fluency in multiple languages may be desired.
- Minimum Qualification: Degree
- Experience Level: Entry level
- Experience Length: 1 year
Application closed on: Wednesday, 20 February 2019
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