Customer Service Representative
Lade floren INC

Summary

Job Title Customer Service Representative
Organisation Lade floren INC
Location Abuja
Experience 2 - 5 years
Minimum Qualification University Degree B.SC or B.A
Application Closes Wednesday, 20 February 2019

Details

Job Title : Customer Service Representative

Company : Lade Floren INC

Location : ABUJA

Applications to be Forwarded to : info@inc-ladefloren.com.ng

Application End Date: 28-02-2019


Responsibilities:

  • Answering or making calls to clients to learn about and address their needs, complaints, or other issues with products or services.
  • Responding efficiently and accurately to callers, explaining possible solutions, and ensuring that clients feel supported and valued.
  • Engaging in active listening with callers, confirming or clarifying information and diffusing angry clients, as needed.
  • Building lasting relationships with clients and other call center team members based on trust and reliability.
  • Utilizing software, databases, scripts, and tools appropriately.
  • Understanding and striving to meet or exceed call center metrics while providing excellent consistent customer service.
  • Making sales or recommendations for products or services that may better suit client needs.
  • Taking part in training and other learning opportunities to expand knowledge of the company and position.
  • Adhering to all company policies and procedures.


Requirements:

  • Exceptional customer service, active listening, and verbal and written communication skills, professional phone voice.
  • Understanding of company products, services, and policies.
  • Proficiency with computers, especially with CRM software, and strong typing skills.
  • Ability to ask prying questions and diffuse tense situations.
  • Strong time management and decision making skills.
  • Adaptability and accountability.
  • Fluency in multiple languages may be desired.
  • Minimum Qualification: Degree
  • Experience Level: Entry level
  • Experience Length: 1 year


Application closed on: Wednesday, 20 February 2019


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