Business Etiquette
This workshop will introduce participants to business etiquette, as well as provide guidelines for the practice of business etiquette across different situations. 

259 mins (self-paced)   |   1,124 students enrolled
FREE
You will not be billed to complete this course. This course has 10 modules.
Join other 1,124 students taking this course now.
After you complete this course, you can decide to get the new verified certificate (signed and stamped), which will be delivered to your home or office anywhere in Nigeria for only ₦3,500
Why should I take this course?

One should complete this course to learn how to develop relationships with his/her co-workers,clients,suppliers or investors and learn how to conduct one's self in the company of others

What resources will I need for this course?

An internet enabled device, a writing pad with a pen (to take notes) and a PushCV account.

What is the most useful thing I'll learn if I take this course?

  • Define etiquette and provide an example of how etiquette can be of value to a company or organization.
  • Understand the guidelines on how to make effective introductions.
  • Identify the 3 C’s of a good impression.
  • Identify at least one way to minimize nervousness while in social situations.
  • Understand how to use a business card effectively.
  • Identify and practice at least one way to remember names. 
  • Identify the 3 steps in giving a handshake.
  • Enumerate the four levels of conversation and provide an example for each.
  • Understand place settings, napkin etiquette, and basic table manners.
  • Understand the protocol in ordering in a restaurant, handling alcohol in a business meal, paying the bill, and tipping.
  • Understand basic guidelines when it comes to the proper form of address, grammar standards, and use of acronyms in e-mails. 
  • Understand basic guidelines in the use of the telephone, voicemail, and cell phone.
  • State the difference between a formal and an informal letter.
  • Create an effective ‘Thank You’ note.
  • Understand the meaning of colors in dressing for success.
  • Differentiate among the dressy casual, semi-formal, formal and black tie dress code.
  • Understand basic guidelines in international etiquette.




Curriculum (Course Modules)



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