Customer Services Representative
Pamper glow

Summary

Job Title Customer Services Representative
Organisation Pamper glow
Location Lagos
Experience 0 - 2 years
Minimum Qualification University Degree B.SC or B.A
Application Closes Saturday, 12 January 2019

Details

Pamper Glow is a leading beauty and skin care company with a few branches in Nigeria and many distributors worldwide.

We are recruiting to fill the position below:

Job Title: Customer Care Representative
Locations:
 Abuja and Lagos

Responsibilities
Customer Service Responsibilities list:

  • Keep records of customer interactions, purchases etc.
  • Abilty to write report of weekly activities and progress.
  • Follow communication procedures, guidelines and policies
  • Take the extra mile to engage customers
  • Manage large amounts of incoming calls
  • Generate sales leads
  • Identify and assess customers’ needs to achieve satisfaction
  • Build sustainable relationships and trust with customer, through open and interactive communication
  • Provide accurate, valid and complete information by using the right methods/tools
  • Meet personal/customer service team sales targets and call handling quotas.
  • Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution

Requirements

  • Customer orientation and ability to adapt/respond to different types of characters
  • Excellent communication and presentation skills
  • Ability to multi-task, prioritize, and manage time effectively
  • Proven customer support experience or experience as a client service representative
  • Track record of over-achieving quota
  • Strong phone contact handling skills and active listening.

Qualifications

  • Minimum: OND Holder
  • Female Corps Member willing to be dedicated to serve under us.
  • Terms and conditions apply.


Application closed on: Saturday, 12 January 2019


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